Casino / Slots
These Terms & Conditions govern every interaction you have with mjili — from opening your account and funding it through Maya or GrabPay, to accessing the lobby and raising a support request. Access to this platform depends on local law and is available only where local law permits. Read this page carefully before you continue.
By registering an account on mjili and proceeding past the account creation screen, you confirm that you have read, understood, and accepted these Terms & Conditions in full. This agreement takes effect at the moment your account is created and remains active for the lifetime of that account. Any subsequent use of the platform — including depositing funds through Maya, GrabPay, or GCash, placing activity in the lobby, or requesting a withdrawal back to your e-wallet — constitutes continued acceptance of these terms as they stand at the time of that action. We may update these Terms & Conditions to reflect changes in platform features, payment processes, or applicable legal requirements. When a material update occurs, we will note the change and the effective date at the top of this page. Continued use of your account after that date means you accept the revised terms. If you do not accept any revision, you should stop using the platform and contact our support team to discuss your account status. We do not apply updated terms retroactively to transactions that were already completed before the revision date. Your transaction history, accessible inside your account dashboard after login, reflects the terms that were in force at the time each transaction was processed.
Understanding the boundaries of this policy helps you know where to direct questions and which rules apply to a specific part of your experience on mjili. The four areas below define the scope clearly.
These Terms & Conditions apply fully to account creation, login, identity verification, password changes and account suspension. Every step you take inside your account settings — including updating your registered mobile number or e-wallet details — falls under this policy.
Deposits made through Maya, GrabPay or GCash, and withdrawals sent back to those wallets, are governed by these terms alongside the applicable transaction limits and verification steps shown at the point of each transaction inside your account.
Game titles available in the lobby — including slots, live tables and sportsbook markets — are covered by these terms in respect of fair use, account conduct and dispute procedures. Game mechanics, RTP disclosure and studio details fall under each provider's own content terms.
Payment processors, e-wallet providers such as Maya and GrabPay, and game content studios operate under their own separate terms. mjili does not control those third-party terms, and this policy does not override or modify them. Follow the links those providers make available.
These Terms & Conditions are not only obligations — they also define specific actions you are entitled to take at any point during your use of the platform. You can review your full transaction history at any time by logging in and opening the account dashboard; every deposit and withdrawal is recorded there, including the payment method used and the date processed. If you believe a detail on your account is incorrect — your registered name, contact number or linked e-wallet — you can request a correction by contacting support and following the verification steps they provide. Questions about how a specific rule applies to your situation can be directed to our support team, and we will respond based on the terms in force at the time you ask. Account closure is also your right: if you decide you no longer wish to use mjili, contact support to initiate the process and confirm the status of any remaining wallet balance before the account is closed.
Your full deposit and withdrawal history is available inside your account dashboard after login. Each entry shows the amount, the payment method — whether Maya, GrabPay or GCash — and the date and status of the transaction.
If your registered name, mobile number or linked e-wallet is recorded incorrectly, raise this with support. They will confirm the verification documents needed and process the correction once identity is confirmed.
When a specific clause is unclear or you need to know how it applies to your account, send your question through the support channel. We will respond in writing so you have a record of the explanation provided.
You may close your account at any time by contacting support. Before finalising closure, confirm the status of any remaining wallet balance so it can be returned to your linked e-wallet through the standard withdrawal process.
If you have a question about any clause in these Terms & Conditions, or need to take an action your account dashboard does not cover directly, our support team handles policy-related requests through the channels below. When you contact us, include your registered account email and a clear description of the clause or transaction you are asking about — this helps us locate your record and respond accurately.
Start a live chat session from inside the platform. This is the most direct path for questions about active transactions, account status or a specific clause you want clarified. The chat window is available from your account page.
Send a detailed written request to our support email address. Attach any relevant screenshots of your account dashboard or transaction record. Email is the recommended path for formal policy queries where you need a written response for your records.
The Help Centre inside your account contains answers to common questions about these Terms & Conditions, including wallet linking rules, transaction dispute steps and account correction procedures. Check there first before reaching out directly.
We apply these Terms & Conditions consistently across all accounts on the platform. The sections below describe how we approach the key areas this policy covers — from the data we hold to how you request a change.
We retain your account data and transaction records for the period required by applicable legal and financial obligations. Your transaction history — including Maya and GrabPay deposit records — stays accessible inside your dashboard for as long as your account is active.
Cookies are used to maintain your login session, remember your account preferences and measure how pages are accessed. You can review and adjust cookie settings through the options shown in your browser. Disabling cookies may affect login and session continuity.
These terms require you to keep your login credentials private and notify us immediately if you suspect unauthorised access. We hold account-security procedures on our side; you are responsible for the security of the device and credentials used to access your account.
If you believe a term has been applied incorrectly to your account, contact support in writing with the specific clause reference and your account details. We will review the application of the term against your account record and respond with a written outcome.
The questions below cover what real account holders ask most often about this policy. If your question is not answered here, contact our support team through live chat or email.
These terms apply from the moment you complete account registration. Every subsequent action — depositing through Maya or GrabPay, accessing the lobby, requesting a withdrawal — is covered by the version of these terms that was in place at the time you performed that action.
We note any material update and the effective date at the top of this page. Continued use of your account after that date means you accept the revised terms. If you do not accept the changes, contact our support team before continuing to use the platform.
Your transaction history is stored in your account dashboard and reflects the date each transaction was processed. If you need the version of these terms that was in force on a specific date, contact support with the transaction date and reference number.
Yes. These terms give you the right to request corrections to your registered account details. Contact our support team, confirm your identity through the steps they provide, and they will update the relevant field — including your linked e-wallet or registered mobile number.
Transactions processed through Maya, GrabPay or GCash are governed by both these terms and each provider's own separate terms. mjili does not control third-party provider policies. For queries about a specific wallet transfer, check the relevant provider's terms alongside this policy.
Send a written request to our support team through live chat or email. Include your account email, the clause you believe was applied incorrectly, and any relevant transaction reference. We review the record and respond in writing with our assessment of how the term applies.