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These legal terms govern how your account, transactions and use of mjili operate in the Philippines, where access is available under local law and eligible regions. We keep our obligations clear so you know exactly what applies to your account and what steps are available to you.
mjili operates under terms that reflect the legal environment of regions where access is permitted. Your use of the platform — including account creation, wallet funding through Maya or GrabPay, and any transaction you initiate — is subject to this policy and the laws applicable in your eligible region. We do not claim authority over outcomes that fall outside our platform scope, and we do not override the requirements of local regulators where they apply. When you fund your account using Maya or GrabPay, those transactions are processed under the terms of the respective wallet provider as well as ours. We record the transaction reference on your account history, which you can review at any time after login. Any discrepancy between a wallet deduction and your account credit should be raised through our support channel using the reference number shown in your transaction records. Policy updates are published on this page. Continued use of your account after a policy update constitutes acceptance of the revised terms. If a change affects how your data or funds are handled, we will make that section prominent so it is easy to locate before you continue.
Understanding the exact boundaries of this policy helps you know where to direct questions and what we can act on. Account access, transactions and site content fall within our scope. Third-party services connected to your account operate under their own terms.
Login, registration, account verification and session management are all within our policy. If you have a question about your account status or access rights, we can review and respond through our support channel.
Deposits and withdrawals processed through Maya or GrabPay are covered by this policy on our side. The wallet provider's own terms also apply to those transactions. Your account history shows each transaction reference for cross-checking.
Game titles, lobby content, odds displays and promotional material published on mjili are within our editorial scope. We update this content and are responsible for its accuracy. Game mechanics shown in the lobby reflect what the relevant studio or provider exposes.
Payment processors, game studios and any external link you follow from our site operate under their own legal terms. We are not responsible for those terms, but we will help you identify the correct contact when an issue straddles both sides.
You have concrete actions available to you at any point your account is active. Reviewing your transaction records, correcting account details and raising a formal policy question are all steps we support. After login, your account dashboard shows the current state of your wallet balance, transaction history and any pending verification items — that is the starting point for most account-level requests. If you spot an error in your registered details, the account settings section lets you submit a correction request directly. For anything that requires a policy decision — such as a data handling question or a dispute about a recorded transaction — our support route is the right path. We document and respond to every request raised through that channel. You do not need to escalate outside the platform to exercise the rights described on this page.
Your full transaction history is in the account dashboard after login. Each entry shows the date, amount, payment method used — Maya or GrabPay — and the transaction reference number.
Navigate to account settings after login to update registered details. Some changes require identity verification; the fields shown in settings will indicate which steps apply to your account.
Any question about how this policy applies to your account can be submitted through our support channel. Include your account reference and the relevant transaction or record number where applicable.
If you believe your account status reflects an error under this policy, contact support with a written description of the issue. We will review against the records held on our side and respond with the outcome.
Policy questions deserve a direct answer, not a generic response. Our support channel is the correct route for anything covered by these legal terms — from transaction disputes to data handling queries. Have your account reference ready when you make contact so we can pull the relevant records without delay.
Open the chat widget from any page while logged in to raise a policy question in real time. Cite the transaction reference or account detail in question so the agent can access the correct record immediately.
For formal requests — including data handling questions or written policy disputes — email our support address. Include your registered account email and a clear description of the legal question or record you are querying.
Many policy-adjacent actions, such as reviewing transaction history or checking account status, are accessible directly in your dashboard after login. Check there first; it resolves most record-level questions without needing to contact support.
Our handling practices are designed around the account-to-wallet path your transactions take. We store only what is needed to maintain your account, process transactions via Maya or GrabPay, and respond to policy requests. Retention periods follow the requirements of applicable local law in regions where access is permitted — not an arbitrary internal schedule.
We collect account registration details, transaction records and session data necessary to operate your account. We do not sell or share your personal data with third parties outside what is required to process your Maya or GrabPay transactions and comply with applicable law.
We use cookies to maintain your login session and record account preferences. You can review cookie behaviour through your browser settings. Essential cookies needed for account security cannot be disabled without affecting your login session.
Your account credentials are stored in hashed form. We do not have access to your password in plain text. If you suspect unauthorised access, contact support immediately using the email route — include your account reference and the date of the suspected event.
To request a review or correction of data we hold about you, contact support with a written request that identifies the specific record. We will confirm receipt and respond within the timeframe required by applicable law in your eligible region.
These are the questions we receive most often about our legal terms, your rights under this policy and how to act on them. If your question is not covered here, our support channel is the right next step.
Yes. Transactions you initiate through GrabPay or Maya are covered by this policy on our side. The wallet provider's own terms also govern their processing of that transaction. Your account history records each transaction reference so both sides can be checked.
Log in to your account and open the account dashboard. Your transaction history is listed there, showing each entry with its date, amount, payment method and reference number. If a record appears incorrect, note the reference and contact support with the details.
We hold registration details, transaction records and session data needed to operate your account. Retention periods follow the legal requirements of applicable law in your eligible region. You can request a summary of data held on your account by contacting support in writing.
Go to account settings after login. You can submit a correction request there directly. Some changes require identity verification; the relevant fields in settings will indicate which steps apply. For changes that cannot be made through settings, contact support with the correction in writing.
Send a written description of the dispute to our support email, including your account reference and the specific policy section or transaction in question. We document every formal request and respond with our findings. Live chat is available for preliminary questions before you submit a formal request.
Access depends on local law and is available only in eligible regions. We do not claim availability in areas where local regulations prohibit it. If you are unsure whether your region is eligible, check the access confirmation shown during registration or contact support for clarification.