Casino / Slots
Whether you are setting up your wallet connection for the first time or checking why a transaction looks different in your history, you will find a direct answer here. We have organized these questions around the account-to-wallet path that Philippines players follow most — from funding your account with Maya or GrabPay through to lobby access and support.
This page addresses the questions we receive most often from people who have just created an account or are working through their first deposit. Each answer focuses on a specific step rather than a general description — so if you are asking about a Maya transfer that has not reflected yet, or you need to know where your GrabPay transaction record lives inside the account dashboard, you are in the right place. We have structured the answers in the order a new account holder typically encounters each topic: account setup first, then funding, then transaction history, then lobby access, then support. Where a question involves a payment rail, we name the specific wallet — Maya or GrabPay — so you know exactly which path applies to you. If your question is not listed here, the fastest route is our live chat channel, which connects you with the support team directly. Account-specific issues are resolved faster when you have your registered email and the transaction reference from your e-wallet ready before you start the conversation.
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Some account situations need a person, not a page. If you have read through the relevant FAQ answer and still have an unresolved issue — a deposit that has not posted, an account verification step that is stuck, or a transaction record that does not match your e-wallet statement — here are the three ways to reach us. Having your registered email address and any relevant transaction reference ready will speed up the resolution on any of these channels.
Open the chat icon from any page on mjili once you are logged in. This connects you directly to the support team. It is the channel to use for deposit questions involving Maya or GrabPay, where a transaction reference helps the agent locate your record quickly.
Send a message to our support address found on the Contact page in your account. Email is suited for account verification questions or any issue that requires you to attach a screenshot of your e-wallet transaction as supporting evidence for the team.
The Help Centre inside your account dashboard holds expanded answers on account setup, wallet linking and transaction history. Browse by topic category — Payment, Account, Lobby — to find the step-by-step detail that goes beyond what this FAQ page covers.
An FAQ page is only as useful as the accuracy of its answers. We update this page whenever account processes change — specifically the deposit steps for Maya and GrabPay, the transaction history layout, and the support contact routes. Every answer here reflects the current state of the account system, not a generic description carried over from a previous version of the platform. If you notice an answer that does not match what you see in your account, use live chat to flag it and we will correct the page.
Every FAQ answer here points to a specific field, screen or step in the actual account. We do not write general descriptions — if the answer involves a deposit, it names the wallet and the menu path you follow inside your account dashboard to complete it.
Where a question involves a payment method, we name it precisely — Maya or GrabPay — rather than a vague category label. This means you can match the answer directly to the wallet app you are using without guessing which method the answer refers to.
We do not state deposit processing times or minimum amounts we cannot verify. If a limit or timing applies to your account, the exact figure is shown at the point of transaction inside your account — not estimated here in a way that could mislead you.
Account availability and which features you can access depend on local law and the eligible regions where mjili operates. If an FAQ answer references a feature you cannot see in your account, your region's access settings are the first thing to check with support.
Your mjili account covers every section of the lobby — the slot rooms including Palawan Pearl Slots, the live tables where VIP Baccarat Live runs, and the sportsbook where basketball markets sit alongside boxing. Each section has its own interface, but several things do not change regardless of which area you are in. Understanding what is shared helps you avoid having to re-learn account steps when you move between sections.
The account wallet balance you fund via Maya or GrabPay is the same balance you use in slots, live casino and the sportsbook. There is no separate wallet per section, and no transfer step required when you move between Palawan Pearl Slots and VIP Baccarat Live.
Every deposit, withdrawal and game transaction — whether it came from a Lucky Card Bingo session or a basketball bet — appears in the same transaction history screen inside your account dashboard. You do not need to switch views to find records from different lobby sections.
Live chat, email and the Help Centre handle questions from every section of the lobby. You do not contact a different team for a slots issue versus a sportsbook question. One support entry point covers your full account, whatever the topic.
The identity and wallet verification you complete once during account setup applies across all sections. There is no separate verification step for the sportsbook, the live casino tables or the slot rooms — the same verified account state carries through.
Stepping back from individual FAQ answers, four elements define how the account and lobby are built on mjili. These are the reference points that explain why the deposit path, transaction records, lobby structure and support channels work the way they do — and why the FAQ answers are shaped around them rather than around generic casino descriptions.
The account flow is built around the deposit step, not the lobby. Maya and GrabPay are the primary wallet rails because they are the e-wallets Philippines players already have open on their phones. The deposit screen is designed to match the flow of those wallet apps.
Every amount that moves through your account — in or out, across any game category including Sky High Crash or Lucky 9 Table — is logged in one place. The transaction history screen is your source of truth for reconciling your e-wallet against your account balance.
The lobby organizes games by the categories Philippines players use most: slots, live casino, table games and sportsbook with basketball markets front and center. Titles from studios like Habanero, PG Soft, Microgaming and Bigtime Gaming are accessible from a single account session.
The live chat entry point sits on every lobby page, not just the help section. If a question comes up mid-session — for example, a GrabPay deposit not reflecting while you are in the Billiards Ten Ball Betting table area — you can open support without leaving your current page.
These are the questions we see most often from people working through their account for the first time or returning after a gap. Each answer is written for the specific step you are on — not a general description of the platform. If you need more detail than what is here, live chat is open from the account dashboard.
Check your Maya app first to confirm the transaction was marked as completed on that side. If Maya shows it as successful, open your account transaction history — the record typically appears there within the processing window shown at the point of deposit. If the history shows nothing after that window, contact live chat with your Maya transaction reference number.
Go to the Deposit section inside your account dashboard and select GrabPay from the payment options shown. The screen will walk you through the authorization step in the GrabPay app. Complete that step, return to the mjili deposit screen, and the linked wallet will be available for your transaction. The exact fields and limits shown there apply to your account.
Your full transaction history — covering every deposit, withdrawal and in-game transaction — is in the Account section after you log in. Look for the Transaction History or Wallet History tab. Records from all lobby sections, whether slots, live casino or sportsbook, appear in the same list sorted by date.
Yes. One account and one wallet balance covers every section of the mjili lobby. You do not need separate accounts for Palawan Pearl Slots, VIP Baccarat Live or the basketball sportsbook markets. Fund once through Maya or GrabPay and your balance is available everywhere without a transfer step between sections.
Try the password reset link on the login page first — it sends a reset link to your registered email. If you no longer have access to that email address, contact support via the email channel with your registered account details. The support team will guide you through the account recovery steps shown in the verification process.
Access to game categories depends on local law and the eligible regions where mjili operates. After you log in, the lobby will display the categories and titles available in your account's region. If a category you expected is not visible, check with live chat support — they can confirm what is available for your account and region.