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This policy explains exactly what account and transaction data mjili collects, how we use it, and what choices you have over it. Availability of this platform depends on local law and is accessible where local law permits.
When you create an account with us, we collect the information you submit during registration — your name, contact details, and chosen login credentials. We also record transactional data generated when you fund your account through a supported local payment method such as Maya or GrabPay. That record includes the amount, timestamp, reference number and payment channel used. We collect device data — the type of browser or mobile device, operating system version and session duration — to keep your account accessible and to detect unusual access. We do not sell your personal data to third parties. Where we share data with payment processors such as Maya or GrabPay, it is strictly to complete the transaction you initiated. We retain account data for as long as your account remains active or as required by applicable regulation in eligible regions. You may request a summary of the data we hold for your account at any time by contacting our support team through the channels listed on this page. This policy applies to all account holders accessing the platform where local law permits.
Payment records from Maya deposits are stored securely with your account reference number and timestamp. We share only the data Maya needs to process the transfer you initiated.
GrabPay payment entries are logged in your transaction history the moment the transfer is confirmed. That record is visible to you in your account dashboard after login.
Name, contact details and login credentials you submit at registration are held in your account profile. You can review and correct these details from your account settings at any time.
Understanding the boundaries of this policy helps you know where your data rights begin and end. Four areas define the scope: your account access and profile, your payment transactions, content served through the platform, and third-party services connected to your account. We govern the first two directly. The third and fourth involve parties whose own policies apply alongside ours.
This policy fully covers the data collected when you register, log in and manage your account profile on mjili. Login events, device sessions and account changes are all within scope.
Records of deposits and withdrawals processed through Maya, GrabPay or other supported local channels fall within this policy. We retain those records as part of your account history.
Game content, lobby pages and promotional material served through our platform are within scope for cookie and analytics data only. Game outcome data is governed by the relevant game provider's own terms.
Links or integrations to external services — including the Maya and GrabPay payment portals themselves — are governed by those services' own privacy policies once your session leaves our platform.
You have four concrete actions available to you under this policy, and each one has a clear path. First, you can review the data we hold by logging in and opening your account profile — registration details, transaction history and session records are all visible there. Second, if any detail is incorrect — a mistyped email address or outdated contact number — you can update it directly in account settings or ask our support team to make the correction for you. Third, if you have a question about how a specific piece of your data was used, submit that question through our support contact form and we will respond with the applicable detail from your account record. Fourth, if you want to request deletion of your account and associated personal data, contact support directly; we will confirm what can be removed and what must be retained under applicable regulation. None of these steps require you to provide information beyond what is already linked to your verified account.
Log in and open your account dashboard. Transaction history, personal details and session records are displayed there without any additional request needed.
Update your name, email or contact number through account settings. If a field is locked for verification reasons, our support team can process the correction after confirming your identity.
Send a specific question about how your data was used through our support contact form. We will reference your account record in the response so you can see exactly what data applies.
Contact support to request deletion. We will outline what personal data can be removed immediately and what must be kept under applicable rules before proceeding.
If this policy raises a question about your account data, three contact paths are open to you. Each one connects directly to the team responsible for account and data queries. Use the path that suits your situation — detailed written requests are handled faster through email or the support form, while live chat is suitable for quick clarifications about what appears in your account.
Open the live chat widget from any page while logged in. Ask your privacy question directly and a support agent will pull up your account record to answer it.
Submit a written privacy request through the support contact form in your account. Include your registered email and the specific data point you are asking about for a faster response.
For straightforward updates — correcting contact details or reviewing your transaction history — go to account settings after login. Most self-service data actions are available there without contacting support.
Our approach to protecting your data follows four practical disciplines: secure storage, cookie transparency, defined retention periods and a clear contact path for requesting changes. Account credentials are stored using encryption; payment records from Maya and GrabPay sessions are not stored in plaintext. Cookies on our platform track session state and browsing behaviour within the lobby — you can manage cookie preferences through your browser settings. Data is retained for the period your account remains active plus any additional period required under applicable regulation in eligible regions. If you want to know the specific retention period tied to your account type, ask through the support form and we will confirm it from your account record.
Login credentials and personal details are stored using encryption. Payment reference data from Maya and GrabPay entries is linked to your account ID, not stored as raw payment credentials.
Cookies we set track your session and lobby navigation. You can adjust cookie permissions through your browser settings at any time without affecting your ability to log in.
We keep your account data while your account is active and for any additional period required by applicable regulation. The specific period tied to your account is available on request via the support form.
Any request to update, correct or remove account data is handled by our support team. Submit the request with your registered email and the account detail in question for a direct response.
The questions below cover the privacy topics we hear most from account holders — from what data we collect to how long we keep it and what to do if something looks wrong.
We collect your name, contact details and login credentials at registration. Once you start using the platform, we also log transaction records from supported payment methods like Maya and GrabPay, plus device and session data to keep your account secure.
We share only the transaction data needed to process a payment you have initiated. That means the transfer amount and your account reference are passed to Maya or GrabPay to complete the deposit. We do not share your profile data with them beyond what the transaction requires.
Log in and open your account dashboard. Your profile details, transaction history and recent session records are all visible there. If you need a more complete summary, submit a request through the support contact form and we will compile it from your account record.
Yes. Open account settings after login to update contact details and other editable fields. If a field is locked — for example, a name tied to a verified document — contact our support team with the correction and your registered email, and they will process it directly.
We retain data for as long as your account is active and for any additional period required under applicable regulation in eligible regions. The exact period for your account type is available on request — ask through the support contact form and we will confirm it.
Contact our support team immediately through the live chat or support contact form. Include your registered email and a description of the concern. We will review your account record and respond with the relevant detail. For formal written requests, the support form creates a reference number you can follow up on.